Human rights, dignity and respect
Our procedures are built around participant rights, dignity, freedom of expression, self-determination and the right to make decisions about supports and goals.
Participant safeguards
Policies and procedures that guide safe, person-centred NDIS supports
JobsRUs uses documented policies and procedures to guide how supports are planned, delivered, reviewed and improved. These procedures help our team provide supports that respect participant rights, promote inclusion and respond clearly when safety, privacy, feedback or risk matters arise.
Freedom from abuse, neglect and exploitation
JobsRUs follows documented processes for recognising, preventing, responding to and reporting suspected abuse, neglect, exploitation or harm.
Participation and inclusion
Supports are designed to account for each participant's interests, identity, culture, communication needs, preferences and aspirations.
Choice, control and decision-making
Participants are supported to make informed choices, understand options and have their goals reflected in the way supports are planned and delivered.
Privacy and confidentiality
Personal information is handled with care, confidentiality and respect, with information management procedures for collection, storage and use.
Feedback and complaints
Participants, families and support networks can raise concerns, provide feedback or make complaints so issues can be reviewed and addressed.
Incident management
Incident procedures guide how incidents are identified, recorded, escalated, reported and reviewed to improve participant safety and service quality.
Risk, safety and emergency planning
Risk management, workplace health and safety, business continuity, emergency and disaster procedures help us plan for safer supports.
Continuity and responsive supports
Procedures support consistent service delivery, responsive support planning, access to supports and continuity when participant needs change.
How this supports participants
Clear procedures help create safer, more consistent supports
Procedures help our team understand what to do before, during and after supports. This includes how to listen to participant preferences, manage risks, protect personal information, respond to incidents and make sure feedback is taken seriously.
They also support accountability. When procedures are reviewed, JobsRUs can identify improvements, update practice and keep supports aligned with participant goals and NDIS expectations.
Framework
Procedures aligned with NDIS service delivery
NDIS Code of Conduct
NDIS Practice Standards
NDIS Quality and Safeguarding Framework
Work Health and Safety requirements
Privacy and confidentiality obligations
Anti-discrimination and disability rights principles
Questions, feedback or concerns
Participants, families, carers and support coordinators can contact JobsRUs to ask about our support procedures, raise a concern or request information in a more accessible format.
